Shipping policy

Shipping Policy

Last Updated: [24 October 2025]

Thank you for supporting my small business! I take great care in making and packaging your earrings so they arrive safely and beautifully. Please read my shipping details below.

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Processing Time

All orders are handmade and prepared with care.

• Processing time: 1–3 business days before dispatch.
  During busy periods (such as holidays or sales), processing may take slightly longer. If there are any delays, we will notify you by email.

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Shipping Rates & Delivery Times

We ship from the United Kingdom using Royal Mail.

Delivery times are estimates and may vary due to customs, postal delays, or seasonal factors.

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Tracking

• UK orders may not include tracking unless you choose a tracked upgrade at checkout.

• International tracking may be available depending on destination and chosen shipping method.

If you require tracking, please contact me before purchasing.

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Customs & Import Taxes (International Orders)

Buyers are responsible for any customs duties or import fees that may apply.
We are not responsible for delays caused by customs processing.

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Address Accuracy

Please ensure your shipping address is correct at checkout.
We cannot refund or replace orders shipped to incorrect addresses provided by the customer.

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Lost or Delayed Packages

Once your order has been dispatched, it is in the care of the postal service. However, if your order is delayed or appears lost, please contact us and we will do our best to help.

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Packaging

All earrings are packaged securely and attractively making them a perfect gift. Please contact me by email (hello@daphneandsybil.com) if you would like a gift message added to your order (there is no charge for this).

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If you have any questions about shipping, feel free to contact me at hello@daphneandsybil.com and I will reply as soon as possible.

Thank you so much for choosing my small business!